Identified - Our engineering team has found the source of the issue. We are now working on catching up the data in the advanced statistics section.
Oct 10, 14:30 CEST
Investigating - Since October 8, 15.00 UTC +2, we have experienced latencies on our advanced statistics. This situation may impact some of campaigns sent since this day, from API and our UI. Notifications delivery and exare not affected.

Please visit the classics statistics section which is available on our UI to report your data.
Some export reaction files may have been impacted and will be regenerated when the issue is solved

Our engineering team is currently investigating on the source of the issue.
This incident will be updated once data statistics are all available.

Please contact our Support (http://ticket.accengage.com) if you have any questions.
Oct 9, 10:16 CEST
Public website ? Operational
Mobile CRM ? Degraded Performance
Push Sending ? Operational
SDK services ? Operational
90 days ago
100.0 % uptime
Today
SDK Tracking ? Operational
In-app displays ? Operational
Alerts display ? Operational
Push Web SDK Operational
90 days ago
100.0 % uptime
Today
Push Gateways Operational
Apple Push Gateway (APNS) ? Operational
Google Push Gateway (GCM / FCM / ADM) Operational
Clients API ? Operational
sFTP Operational
90 days ago
100.0 % uptime
Today
Maintenance Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 8, 2019
Resolved - This incident has been resolved.
Oct 8, 09:36 CEST
Monitoring - Since October 7, 16.00 UTC+2, we have been experiencing issues to connect to our sFTP. This situation may affect some of our customers.

Our engineering team identified and resolved this point. We are currently monitoring the system.

Please contact our Support (http://ticket.accengage.com) if you have any questions.
Oct 7, 19:01 CEST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - This incident has been resolved.
Oct 3, 09:36 CEST
Monitoring - Since October 1, 12.00 UTC+2, we have experienced issues to track clicks for push notification campaigns.
This situation may affect some of our customers.

Our engineering team has found the source of the issue, on October 2 10.00 UTC+2 . We are currently monitoring the system.

Please contact our Support (http://ticket.accengage.com) if you have any questions.
Oct 2, 17:03 CEST
Oct 2, 2019
Resolved - Orange, Internet Provider, has experienced issues to connect to our servers.
This issue has been resolved.
Oct 2, 16:29 CEST
Monitoring - A fix has been implemented and we are currently monitoring the system.
We will come back to you soon with more technical details about this incident.
Oct 2, 12:47 CEST
Investigating - Since October 2, 9.50 UTC+2, we have experienced issues accessing our dashboard and ticketing tool. Some Internet providers may have some difficulties to access to our servers.

Our engineering team is working to identify and resolve this issue. We will update our status page as soon as we have more information.
Oct 2, 10:53 CEST
Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.